Pilates Hive's Terms of Service

By using Pilates Hive (“Service“), you are agreeing to be bound by the following terms and conditions (“Terms of Service“). Pilates Hive (“Company“) reserves the right to update and change these Terms of Service without notice. Violation of any of the terms below may result in the termination of your account.

Account Terms

When you create an account with us, you are responsible for maintaining the security of your account and password. You agree to accept all responsibility for the use of your account and password. You agree to notify us immediately of any unauthorized use of your account or password.

Agreement to Auto Renewal:

By clicking on the link provided on the Pilates Hive website, selecting the package type and size to be renewed, and submitting your credit card information, you acknowledge and agree to the auto renewal feature offered by Pilates Hive. This feature automatically charges your credit card for the renewal of Pilates studio packages under the conditions specified in these Terms.

Auto Renewal Conditions:

Last Class Package Usage:

Upon exhaustion of your last class package at Pilates Hive, or upon its expiration, your credit card will be automatically charged for the renewal of your selected Pilates studio package.

Convenience Service:

Auto renewal is provided as a convenience service by Pilates Hive to ensure uninterrupted access to our Pilates studio packages. By utilizing this service, you acknowledge that it is your responsibility to manage your class package usage and expiration dates.

Updating Credit Card Information:

It is your responsibility to ensure that your credit card information is accurate, valid, and up to date. In the event of any changes to your credit card information, you agree to promptly update your details through our designated online platform or by contacting Pilates Hive customer support.

Cancellation of Auto Renewal:

You have the right to cancel the auto renewal feature at any time by visiting https://pilateshive.com/account/auto-renewal and clicking the `“Cancel Auto-Renewal`“ button. Please note that cancellation requests must be made before the renewal date to avoid further charges.

Refund Policy:

All Pilates studio packages, including those that are auto renewed, are non-refundable and non-transferable. Each package has an expiration date as specified at the time of purchase.

Subscription Payment, Subscription Refunds, Subscription Upgrading and Downgrading Terms

The Service includes monthly or annual subscriptions that are billed on a subscription basis (“Subscription(s)“). You will be billed in advance on a recurring and periodic basis (“Billing Cycle“). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you choose when purchasing a Subscription. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or the Company cancels it. You may cancel your Subscription renewal through our website or by contacting Pilates Hive customer support ([email protected]). A valid payment method, such as a credit card, is required to process the payment for your Subscription. You shall provide the Company with accurate billing information including full name, email, phone, state, zip code, country, and a valid payment method information. By submitting such payment information, you automatically authorize the Company to charge all Subscription fees incurred through your account to any such payment instruments.

Modifications to the Service and Prices

The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice. Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Service itself. The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

General Conditions

1. Your use of the Service is at your sole risk. The service is provided on an “as is“ and “as available“ basis.
2. Technical support is only provided via email.
3. You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
4. You must not modify, adapt or hack the Service.
5. We may, but have no obligation to, remove accounts that we determine in our sole discretion are unlawful or violates any party"s intellectual property or these Terms of Service.
6. You must not modify another website so as to falsely imply that it is associated with the Service or the Company.
7. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company.
8. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee or officer will result in immediate account termination.
9. The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
10. We may, but have no obligation to, remove accounts that we determine in our sole discretion are unlawful or violates any party"s intellectual property or these Terms of Service.
11. You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
12. The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and the Company and govern your use of the Service, superseding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms of Service).
13. You agree to Company's use of your logo in its marketing materials.

Questions about the Terms of Service should be sent to [email protected]. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.